MicroStrategy

Workstation Job Monitoring

Workstation Job Monitoring

Overview

MicroStrategy is a powerful and intricate business intelligence tool widely used by enterprises to process data and create insightful analytics dashboards. Behind the scenes, the intelligence driving the platform is highly complex, and it’s up to platform administrators to keep this massive system running seamlessly. With this project, we aim to reimagine the job monitoring experience—an essential aspect of an admin’s daily responsibilities—to help them work more efficiently and, ideally, enjoy the process a bit more.

My Role

  • User Research

  • Product Thinking

  • Low-fi & high-fi mockups

  • Usability testing

Team

  • 1 Product Designer

  • 1 PM

  • 2 POs

  • 4 Engineers

Timeline

  • 6 months

Research

Focus group with the field (Sales, Support, and Consultant) to gather feedback, opinions, and suggestions on the the current product.

Competitive Analysis on similar products to understand their strengths, weaknesses, and strategies.

Interview with 3 customer to learn how they use the product in their day-to-day work and any opportunities for improvements.

Research Takeaways

Major Use Cases

  • Monitor and mange job load

  • Troubleshoot long-running jobs and errored jobs

  • Inspect content performance

Common Pain Points

  • Outdated visual design that doesn’t align with modern software aesthetics

  • Missing critical data needed to effectively perform tasks

  • Limited ability to search for specific information

  • No proactive alerts or notifications to keep users informed

  • Cluttered user interface

Opportunities

How might we make Workstation Job Monitoring modern, informative, and smart?

Ideation

Drawing from the research insights, I collaborated with the product manager to outline a list of desired features for the new design, prioritizing them using impact/effort metrics. Based on the available time and resources, we ultimately decided to include most of these features in the final scope.

Solutions

Overview

Search for a job

Set threshold to trigger system alerts

View details of a given job

Results

Present the final design to 5 customers and 8 consultants. All of them agreed the redesign is much better than before and 85% of them were excited to move from Developer to Workstation.